CloudCall O1 Outage

Incident Report for CloudCall o1

Resolved

We are aware that the following services experienced problems:

- Calls
- SMS
- Admin Portal
- CRM Sync
- Chrome Extension

We are pleased to announce that our team has successfully resolved these issues, and normal service has resumed.

We apologise for any disruption this may have caused and sincerely appreciate your patience during this time.

Thank you for your understanding.
Posted May 06, 2026 - 18:26 UTC

Monitoring

We are aware that the following services experienced problems:

- Calls
- SMS

We are pleased to inform you that our team has successfully resolved these issues, and normal service has resumed. We will continue to closely monitor the service to confirm stability.

We sincerely apologize for any disruption experienced today and appreciate your patience and understanding.

Thank you for your continued support.
Posted May 06, 2026 - 14:03 UTC

Investigating

We are aware that the following services have been experiencing problems:

- Calls
- SMS

Our team is actively working to resolve these issues, and we will provide an update within 1 hour.

We apologise for any disruption this may have caused and sincerely appreciate your patience as we work to restore full functionality.

Thank you for your understanding.
Posted May 06, 2026 - 11:21 UTC
This incident affected: Calls and SMS.